Ordering
Shipping
Other
Ordering
How do I know if an item is in stock?
If an item is in stock, you'll be able
to order the item. We do not accept orders for items on
backorder. If a product is out of stock,
your only option will be to add your name to a waiting list. Once
the product is back in stock, you'll be notified.
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Is it safe to shop
on your site?
The information for all
orders placed on our site is encrypted using SSL technology, so your
transactions are completely protected. With SSL, the information sent
via the Internet will arrive encrypted to our SSL-enabled browser. Most
browsers today are equipped with SSL. To be sure your connection is
secure when filling out the order form, simply check for the padlock
icon in the bottom border of your browser window when viewing the order
form itself. The icon should be visible and show the lock in the locked
position.
NOTE: Please do not email us
your order. Email is not encrypted and is not a secure means of sending
credit card and personal contact information. If you do not wish to
place your order through our website, please call or fax us your order.
Our toll-free number is 888-719-4698. Our fax number is 714-276-0115.
For information on
protection of your privacy, please read our privacy policy
here. Top of page
Can I order by mail or fax?
Yes. You can
mail your order form to the following address:
einszett
1439 W. Chapman Avenue, #34
Orange, California 92868
Or you can fax
your order form to (714) 276-0115
We will ship items that are in stock. Please provide a phone
number on your order form in case we have any questions.
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Can I change or cancel my order once it's submitted?
Please call us at 888-719-4698 or email us at
support@1z-usa.com as soon as possible since your order
may be processed immediately upon receiving. Once processed, we can
not change or cancel your order. We are available Monday-Friday
9am-5pm PST.
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What forms of
payment do you accept?
We accept
MasterCard, Visa and American Express. Debit cards are accepted.
We do not accept cash, checks or money orders at this time.
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How do I purchase
a gift certificate?
Gift certificates are available by
clicking here. You can purchase a gift certificate in the amount
ranging from $25-$100. Gift certificates are redeemable at the
einszett Online Shop only and can not be exchanged for cash.
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What is your return policy?
We strive to
provide you with the best experience and products that will meet or
exceed your expectations. In the event that we do not offer you the
satisfaction you expect, we have a 30 day satisfaction guarantee
policy. If you are unhappy with your purchase for any reason, you
can return the product for a refund or exchange less the cost of
shipping and handling charges associated with the purchase or the
return. You will be refunded in the same payment form the purchase
was made.
In order to
initiate a return, you must do the following:
Before returning an item, please obtain
a Return Merchandise Authorization (RMA) number by logging into your
account on our website or by emailing us at
support@1z-usa.com.
The RMA number must be written on the outside of the package and/or
on the return shipping label. Any returned items that are not
accompanied by an official RMA number will not be accepted.
Returns must be sent prepaid by an insured, trackable carrier such
as UPS, Federal Express or the United States Post Office to:
einszett
1439 W. Chapman Ave, #34
Orange, California 92868
For returns after
30 days, we offer store credit to be used towards your next
purchase.
If we sent you the wrong product, you can return the product at no
cost to you including the return shipping charges. However, you must
contact us first as instructed above for an RMA number or else we
will not be able to assist you.
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Shipping
How do you ship?
We ship UPS Ground
for domestic orders within the United States and Puerto Rico. We
ship to Canada via UPS Standard. Sorry, we do not ship using the
United States Post Office since they have strict restrictions
against shipping liquids and certain hazardous materials such as
aerosols.
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Do you ship
internationally?
einszett North
America ships only within the continguous United States, Puerto Rico
and Canada. Please contact either our
dealer network or check to see if einszett is available
in your country.
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Can I track my
order?
Once you place your order you will receive an order confirmation
email with your UPS tracking number for you to track. You can also
log into
your
account to obtain the tracking number.
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Where will my
order ship from?
Your order will ship from our warehouse in the Orange County area
located in Southern California.
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Other
Do you have a
catalogue?
You can view our
world catalogue in PDF. To
view the attachment, you must have the Adobe® Reader® software installed
on your computer. To get a free version of this software from Adobe,
click here:
http://www.adobe.com/support/downloads/main.html.
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Can I pick up my order from your office location?
We're sorry but our office location does not have a showroom.
All orders ship out from our warehouse facility which is not open
to the public.
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How do I subscribe to your email list?
You can subscribe by using the mailing list application in the
lower left corner of our website. You can also opt-in to our email list
when you place your order. Please note that we will never share or
sell your email address or personal information to any other company or
ogranization. It is strictly used for internal purposes. For more
information, please visit our
privacy policy.
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How do I unsubscibe from your email list?
If you no longer want to receive our newsletters or the latest
product information, simply enter the email address your subscibed with
in the email list application located in the lower left hand corner of
our website and choose the "unsubscribe" radio button. You will be
removed immediately and will no longer receive communication from us
other than order confirmations.
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Do you offer wholesale pricing?
We only
offer wholesale pricing to valid businesses that are automotive related.
Valid businesses must provide proof of business including a business
license, resell certificate and Tax ID number. For more information
about becoming an authorized einszett Dealer, please
contact us.
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