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Ordering
Shipping
Other
Ordering
How do I know if an item is in stock?
If an item is in stock, you'll be able
to order the item. We do not accept orders for items on
backorder. If a product is out of stock,
your only option will be to add your name to a waiting list. Once
the product is back in stock, you'll be notified.
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Is it safe to shop
on your site?
The information for all
orders placed on our site is encrypted using SSL technology, so your
transactions are completely protected. With SSL, the information sent
via the Internet will arrive encrypted to our SSL-enabled browser. Most
browsers today are equipped with SSL. To be sure your connection is
secure when filling out the order form, simply check for the padlock
icon in the bottom border of your browser window when viewing the order
form itself. The icon should be visible and show the lock in the locked
position.
NOTE: Please do not email us
your order. Email is not encrypted and is not a secure means of sending
credit card and personal contact information. If you do not wish to
place your order through our website, please call or fax us your order.
Our toll-free number is 888-719-4698. Our fax number is (512) 354-7458.
For information on
protection of your privacy, please read our privacy policy
here. Top of page
Can I order by mail or fax?
Yes. You can
mail your order form to the following address:
einszett
16238 Ranch Road 620 N
F224
Austin, Texas 78717
Or you can fax
your order form to (512) 354-7458
We will ship items that are in stock. Please provide a phone
number on your order form in case we have any questions.
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Can I change or cancel my order once it's submitted?
Please call us at 888-719-4698 or email us as soon as possible since your order
may be processed immediately upon receiving. Once processed, we can
not change or cancel your order. We are available Monday-Friday
9am-5pm CST.
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What forms of
payment do you accept?
We accept
MasterCard, Visa and American Express. Debit cards are accepted.
We do not accept cash, checks or money orders at this time.
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How do I purchase
a gift certificate?
Gift certificates are available by
clicking here. You can purchase a gift certificate in the amount
ranging from $10-$500. Gift certificates are redeemable at the
einszett Online Shop only and can not be exchanged for cash.
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What is your return policy?
We strive to
provide you with the best experience when using our products. In the event you are not satisfied, we have a 30 day satisfaction guarantee
policy on all products purchased from the einszett Online Shop at www.1z-usa.com. If you are unhappy with your purchase for any reason, you
can return the product for a refund or exchange less the cost of
shipping and handling charges associated with the purchase or the
return. You will be refunded in the same payment form the purchase
was made. If you do not have the order number or receipt of the transaction, we can not offer you a refund. So please keep your receipt! If your purchase was made at an Authorized einszett dealer, please contact them regarding their return policy. We can not accept returns from purchases made from other stores.
Return Process
In order to
initiate a return, you must do the following:
Before returning an item, please obtain
a Return Merchandise Authorization (RMA) number by logging into your
account on our website or by contacting us and providing us with your order number.
The RMA number must be written on the outside of the package and/or
on the return shipping label. Any returned items that are not
accompanied by an official RMA number will not be accepted.
Returns must be sent prepaid by an insured, trackable carrier such
as UPS, Federal Express or the United States Post Office to:
einszett
16238 Ranch Road 620 N
F224
Austin, Texas 78717
For returns after
30 days, we offer store credit to be used towards your next
purchase.
If we sent you a product that differs from what you ordered, you can return the product at no
cost to you including the return shipping charges. However, you must
contact us first as instructed above for an RMA number or else we
will not be able to assist you.
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Shipping
How do you ship?
We ship UPS Ground
for domestic orders within the United States and Puerto Rico. We
ship to Canada via UPS Standard. Sorry, we do not ship using the
United States Post Office since they have strict restrictions
against shipping liquids and certain hazardous materials such as
aerosols.
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Do you ship
internationally?
Yes. einszett North
America
has partnered with a trusted third-party company, International
Checkout, to fulfill orders for our International customers. Simply
put the items you wish to purchase in our Shopping Cart and choose
the "International Checkout" option. Your items will be transferred
to International Checkout for processing. You may pay by
International credit card, PayPal or bank transfer. International
Checkout will process your order, including billing, shipping and
customer service. Once your order is completed,
all inquiries should
be directed to International Checkout at
support@internationalcheckout.com.
WHICH COUNTRIES DO YOU
SHIP TO?
International shipping is currently available WORLDWIDE from einszett North America. Our third party vendor, International Checkout, will ship to all
destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please
login to your International Checkout account at:
https://www.internationalcheckout.com/login.php.
HAZMAT SPECIAL HANDLING FEES
An additional Hazmat handling fee of $40 will
be added to your order should your order contain aerosols or
flammable liquids. You will be notified prior to checking out if
your order contains any such items.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed
to International Checkout at:
EMAIL:
support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone:
+45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone:
+852.8175.6057
Japan Phone:
+81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others:
+001.310.601.8196
Please visit the
International Checkout Customer
Service page for more information about returns/exchange
policies, duties and taxes and more. Also listed are phone numbers in
your area.
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Can I track my
order?
Once you place your order you will receive an order confirmation
email with your UPS tracking number for you to track. You can also
log into
your
account to obtain the tracking number.
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Where will my
order ship from?
Your order will ship from our warehouse in Austin, Texas .
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Other
Do you have a catalog?
You can view our
world catalog in PDF. To
view the attachment, you must have the Adobe® Reader® software installed
on your computer. To get a free version of this software from Adobe,
click here:
http://www.adobe.com/support/downloads/main.html. Please note that while that the catalog is available, for the most accurate listing of available products and product information, refer to the products listed online at www.1z-usa.com.
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Can I pick up my order from your office location?
We're sorry but our office location does not have a showroom.
All orders ship out from our warehouse facility which is not open
to the public.
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How do I subscribe to your email list?
You can subscribe by using the mailing list application in the
lower left corner of our website. You can also opt-in to our email list
when you place your order. Please note that we will never share or
sell your email address or personal information to any other company or organization. It is strictly used for internal purposes. For more
information, please visit our privacy policy and terms page.
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How do I unsubscribe from your email list?
If you no longer want to receive our newsletters or the latest
product information, simply enter the email address your subscribed with
in the email list application located in the lower left hand corner of
our website and choose the "unsubscribe" radio button. You will be
removed immediately and will no longer receive communication from us
other than order confirmations.
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Do you offer wholesale pricing?
We only
offer wholesale pricing to valid businesses that are automotive related.
Valid businesses must provide proof of business including a business
license, resell certificate and Tax ID number. For more information
about becoming an authorized einszett Dealer, please
contact us.
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