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Currency - All prices are in AUD

Currency - All prices are in AUD
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einszett North America

Customer Service

Ordering

Return Policy

Shipping - Please see our Shipping Information page


Other

 

Ordering

Is it safe to shop on your site?

The information for all orders placed on our site is encrypted using SSL technology, so your transactions are completely protected. With SSL, the information sent via the Internet will arrive encrypted to our SSL-enabled browser. Most browsers today are equipped with SSL. To be sure your connection is secure when filling out the order form, simply check for the padlock icon in the bottom border of your browser window when viewing the order form itself. The icon should be visible and show the lock in the locked position.


For information on protection of your privacy, please read our privacy policy. Top of page

 

Can I change or cancel my order once it's submitted?

Please call us at 888-719-4698 or email us as soon as possible since your order may be processed immediately upon receiving. Once processed, we can not change or cancel your order. We are available Monday-Friday 9am-5pm CST. Top of page



What forms of payment do you accept?

We accept MasterCard, Visa, American Express, Discover and Paypal. Debit cards are accepted.  We do not accept cash, checks or money orders at this time. Top of page



How do I purchase a gift certificate?

Gift certificates are available by clicking here. You can purchase a gift certificate in the amount ranging from $10-$500. Gift certificates are redeemable at the einszett Online Shop only and can not be exchanged for cash. Top of page



Return Policy

In the event you are not satisfied with your purchase, you can return your order to our warehouse for a full refund (less any shipping and handling charges), in the original packaging you received them.


Standard Return Policy

  • We have a 30 day return policy. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
  • We can only accept returns of products ordered from this website. 
  • Products must be returned in the original packaging they were received.
  • 5 liter and 10 liter products can ONLY be returned if the yellow seal is NOT broken.
  • Once your order is received at our warehouse and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company or bank, it make take an additional 2-10 business days to see the credit reflected in your account. All returns must be received within 30 days of purchase. 


Return Process

In order to initiate a return:

  • Log into your account (if you don't have an account, please contact us and we will setup an account for you) and click on the "Completed Orders" link.
  • Find the order you'd like to return and click on the "Return Item(s)" link
  • Select the items and quantity you'd like to return
  • Select the Return Reason
  • Select the Return Action (Exchange, Replacement, Refund, Store Credit)
  • Add any comments (optional)
  • Click Submit

 

Once your request is approved, we will send you an RMA number and additional instructions.  

If you've requested a refund we will process the refund once your order is received at our warehouse and inspected. We will issue a refund (less the return shipping charge - unless the refund is a result of our mistake or a defective product) and a credit will be automatically applied to your credit card within 7 days. Please note that depending on your credit card company or bank, it make take an additional 2-10 business days to see the credit reflected in your account. All returns must be received and processed within 30 days of purchase.

After 30 Days

For returns after 30 days, we offer store credit to be used towards your next purchase.


Received Incorrect/Defective Product

If we sent you a product that differs from what you ordered or it is defective, you can return the product at no cost to you including the return shipping charges as well as the shipping charges incurred when sending you the correct/non-defective item.

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Other


Do you have a catalog?

Since our product line is always evolving, the website is the best way to see what we have. If you need answers about any of our products that are not addressed on our website, don't hesitate to contact us.  Top of page


How do I subscribe/unsubscribe from your newsletter?

You can subscribe by using the mailing list application at the bottom of this page. You can also opt-in to our email list when you place your order.  Please note that we will never share or sell your email address or personal information to any other company or organization. It is strictly used for internal purposes. Alternatively, you can always opt-out of receiving our newsletter by unsubscribing using the link at the bottom of the newsletter or by contacting us. For more information, please visit our privacy policy and terms page. Top of page



Do you offer wholesale pricing?

We only offer wholesale pricing to valid businesses that are automotive related. Valid businesses must provide proof of business including a business license, resell certificate and Tax ID number. For more information, please contact us. Top of page