- Shipping Information
We offer free ground shipping on orders over $80. Valid in the 48 contiguous US states only and on purchases of same order. Can not be applied to past purchases. Gift certificates, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement and offer cannot be applied to such items. Discount is automatic. Coupon code is not required. Not valid on international shipments including Canada, Puerto Rico and Guam.
We also offer free ground shipping to Canada on orders over $120. Valid in Canadian provinces only and on purchases of same order. Customer is responsible for paying customs fees (duties and taxes). Can not be applied to past purchases. Gift certificates, packaging, taxes, fees and prior purchases do not qualify toward the minimum purchase requirement and offer cannot be applied to such items. Discount is automatic. Coupon code is not required.
If you are not entirely happy with your purchase you have 90 days to return the product (see our return process instructions for more information) and we will pay for the cost to ship it back to us. It's that simple.
How do you ship?
All orders ship from our warehouse located in the Austin, Texas region. We ship UPS Ground and in some cases USPS for domestic orders within the United States and Puerto Rico. We ship to Canada via UPS Standard. Sorry, we can't ship UPS to P.O. Boxes.
All quoted rates are direct from UPS and USPS. To get a quote prior to checking out, view the items you would like to purchase in your shopping cart (click on "Go to Shopping Cart" link) . There you will be able to enter your zip code to get a quote.
Orders over $80 (excluding sales tax) are shipped for free and will ship best method.
Most orders will ship out within 24 hours of receipt. We do our best to ship out the same day if orders are received by 1 pm CST. Weekend orders will ship out within 24 hours of the next business day (excluding federal holidays).
This UPS map shows estimated business days in transit for UPS Ground after your package ships.
Expect an additional 2-3 days for Canadian orders.
We do not offer expedited shipping because most chemicals are restricted from shipping by air.
Some products we sell such as aerosols and de-icing sprays can only be shipped by ground since they are considered flammable.
Alaska, Hawaii, Puerto Rico
Federal guidelines restrict us from shipping any aerosol or flammable product to Alaska, Hawaii and US territories such as Puerto Rico. If your order contains any restricted product(s), we will have to remove that product(s).
We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in your shopping cart and click on the "International Checkout" button.
Your order will be transferred to the secured external website managed by International Checkout for processing. You may pay by international credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
Which countries do you ship to?
International shipping is currently available WORLDWIDE from einszett North America. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I check the status of my international order?
To check the status of your order or track your package, please login to your International Checkout account at:https://www.internationalcheckout.com/login.php.
HAZMAT SHIPPING RESTRICTION
Unfortunately, aerosols and flammable products are considered hazardous and are limited to being shipped within the 48 lower United States. If you include a product(s) restricted by international shipping laws, the product(s) will be removed from your order and you will be refunded for the value of the products. Keep in mind that any changes to your order will create a delay in processing. Please adhere to all shipping warnings on product pages to avoid any delays with your order.
Who should I contact with questions about my international order?
All inquiries regarding your international order should be directed to International Checkout at:
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information about returns/exchange policies, duties and taxes and more. Also listed are phone numbers in your area.